SuperMailo

Automate Customer Conversations on Instagram

Instagram DM automation that handles FAQs, lead qualification, and customer service at scale. Free your team from repetitive messages while staying responsive.

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What's included

The work, not a menu of add-ons.

Instagram automation workflow setup

Chatbot configuration and training

Response templates and sequences

Lead qualification automation

Customer support automation

Analytics and conversation tracking

Integration with CRM or support tools

Why choose us

Founder-led. Still in the account.

Instagram is where your younger audience lives, but manually responding to DMs isn't scalable. We automate routine interactions so you can focus on high-value conversations.

Tarik Abida still opens the account — strategy, build, and QA from the same person.

70+

Ecommerce brands worked

25–55%

Email share of revenue we aim for

$10M+

Collective client revenue influenced

Process

How We Approach Instagram DM Automation

  1. 01

    Audit

    Identify common questions and automation opportunities.

  2. 02

    Build

    Create workflows that feel natural, not robotic.

  3. 03

    Deploy

    Set up automation and test across scenarios.

  4. 04

    Refine

    Monitor conversations and improve responses over time.

Clients

What it sounds like after the work.

Comment-to-DM used to dump every FAQ on the founder. Now routine questions resolve. Weird ones still get a human.

Founder

Shopify DTC brand

The flows do not sound like a bot reading a policy page. That was the brief. They hit it.

Operator

DTC brand

Leads from Instagram actually landed in the same place as email inquiries. We stopped losing DMs in the thread.

Ecommerce lead

7-figure catalog brand

FAQ

Before you book

Straight answers. If it is not a fit, the audit will say so.

If it does, we rewrote it. We automate the questions you already answer on repeat — shipping, size, restock — in your brand voice. Humans keep the rest.

Next step

Talk to an Expert

A free 30-minute look at the account. Leave with a punch list — even if SuperMailo is not the partner.

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